Your Legal Rights
📚 UK Legal reference: Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for contracts signed online or at a distance. For ongoing contracts, check your agreement for the notice period required.
What Your Letter Must Include
- Your full details and customer/contract number
- Precise identification of the contract to cancel
- Requested cancellation date
- Request for written confirmation
- Request for refund of any overpayment